Effective Date : [21-01-2026]

Last updated : [20-05-2026]

General information

Introduction

Purpose of this Policy. This privacy policy (the “Policy”) describes the practices of Groupe Abbatiello inc., which represents the related entities Pizza Salvatoré, L'Oeufrier, Jack le Coq, Crèmerie Chez Mamie, Topla! and Shaker (hereinafter collectively the “Group”, individually the “Members” of the Group) regarding the collection, use, disclosure, retention and destruction of information (hereinafter “Process” or “Processing”) relating to a natural person and allowing that person to be identified directly or indirectly (“Personal Information”).

Application of the Policy. The Policy applies to users and visitors (hereinafter “you”, “your”) of https://salvatore.com/fr/, https://jacklecoq.com/, https://topla.com/fr/, https://www.cremeriechezmamie.com/fr/, https://www.loeufrier.ca/ and https://www.shakercuisineetmixologie.com/ (hereinafter collectively the “Website”). This Policy does not apply to the Personal Information of the Group’s employees.

Consent. By using the Website, you agree that the Group may process your Personal Information in accordance with the terms and conditions described herein. If you do not agree to be bound by this Policy, please do not access or use the Website.

Cookie banner. You may also, at any time, modify your consent to the use of cookies through the Cookie Banner, which you can open by clicking on [instructions on how to open the banner].

Privacy Officer

Contact information for the Privacy Officer. Any comments, questions or complaints regarding the Policy and the Group’s privacy practices may be directed to the Group’s Privacy Officer using the following contact information:

Title: Sophie Plante, Director of Human Resources and Privacy Officer

Phone: (581) 984-9969

Email: [email protected]

Address: 980 Bouvier Street, 2nd Floor, Quebec City, Quebec G2J 1A3

Processing of Personal Information

How Personal Information is Collected

Means of collection. The Group collects your Personal Information:

  • Automatically. Personal Information of a technical nature will be communicated by the device you use to connect to the Website when you connect to it;
  • Electronic forms. You may provide Personal Information to the Group by submitting forms available on the Website;
  • Emails communicated. The Group may receive Personal Information when emails are sent;
  • Cookies. Through the cookies identified in the Cookie Banner; and
  • Third parties. Through third parties that collect your Personal Information on behalf of the Group, including the third parties listed in the Cookie Banner.

Profiling, identification or location. The Website has features that allow your activities on the Website to be profiled, and that allow you to be identified and located. These features operate through certain cookies when you consent to their use in the Cookie Banner.

The categories of Personal Information collected

Categories of information collected. The Group collects various types of Personal Information in the course of its activities, including:

  • Your identifiers, such as your first and last name;
  • Your contact information, such as your address, email address and phone number;
  • Demographic information, such as your age or place of residence;
  • Technical information such as your IP address, the pages you viewed, the time and date of your visits, your domain name, the referring site address (if you access the Website from another site), your device’s operating system, and other hardware and software information;
  • Your consent to a use or disclosure of Personal Information. For example, if you accept a cookie through our Cookie Banner, your consent to that cookie will be communicated to the Group;
  • The information you choose to provide to the Group, for example, when you fill out an online form, the information contained in it will be communicated to the Group.

How Personal Information is used

Purposes of Personal Information. The Group may use your Personal Information to:

  • The purposes set out in the Cookie Banner;
  • Offer its online ordering services, loyalty and rewards programs, sponsorships and gift cards;
  • Operate, maintain, monitor, develop and improve the Website;
  • Process requests concerning Personal Information;
  • Manage job applications;
  • Process and resolve complaints and dissatisfaction;
  • Develop, improve and offer new services;
  • Answer your questions and provide assistance when needed;
  • Carry out research, analysis and statistics related to use of the Website and the Group’s services;
  • Carry out advertising, including cross-advertising in some cases;
  • Use the Personal Information to which the Group has access in order to increase sales of its banners through marketing campaigns, which may include retargeting or cross-advertising;
  • Detect and prevent fraud, errors, spam, abuse, privacy incidents and other harmful events; or
  • For any other purpose required or permitted by applicable laws.

Disclosures of Personal Information

The Group discloses your information to third parties. Accordingly:

  • Certain cookies collect Personal Information. The purposes, uses and third parties to whom the information is disclosed are identified in the Cookie Banner. These include:
  • Alphabet (Google), due to the use of Google Analytics, Google Tag Manager, Google Ad Services and Youtube cookies. The purposes of these cookies are set out in our Cookie Banner. These cookies may perform profiling of your internet activities, targeted advertising, identification and location.

Please consult Google’s privacy policy as well as its advertising and measurement cookies table (available in English only) to obtain more information on that company’s practices regarding the processing of your Personal Information;

  • The Group uses Google services to store documents and manage emails. This means that Google may access your Personal Information. For more information, please consult the privacy policy as well as its advertising and measurement cookies table (available in English only);

All categories of Personal Information identified in section 2.2 may be disclosed or retained through the use of these services;

  • The Group uses the services of a website host. All Personal Information transiting through the Website will be disclosed to it;
  • The Group uses the Portail- Groupe Abbatiello application to manage banners and franchises, particularly with respect to employee and training management;
  • The Group uses Instagram, Facebook, TikTok and Youtube services to share content and to keep you informed of the latest news. For more information, please consult their privacy policies;
  • The Group uses LinkedIn services to share content, for recruitment purposes and to keep you informed of the latest news. For more information, please consult their privacy policy;
  • The Group uses Monday services to store our documents. For more information, please consult their privacy policy;
  • The Group uses the Metatracer tool to facilitate the detection and management of your Personal Information, in order to support its compliance with privacy laws. Metatracer only collects identifiers;
  • All Members of the Group may communicate Personal Information concerning you to one another for the purposes indicated in section 2.3;
  • The Group uses mass email or SMS communication platforms or software, such as Mealsy and Raange, to communicate with its clientele. For more information, please consult their privacy policies.

Outside Quebec. As part of these disclosures, Personal Information may be communicated outside Quebec.

Retention period for Personal Information

Retention period. Subject to applicable laws, the Group keeps your Personal Information only for the time necessary to achieve the purposes for which it was collected.

Additional information. To obtain more information on the periods during which your Personal Information is retained, please contact the Privacy Officer using the contact information set out in section 1.2.

Rights

Rights of individuals concerned. Subject to the limits provided by law, you may exercise the rights set out below by writing to the Privacy Officer using the contact information set out in section 1.2. In accordance with the law, the Group may and, in some cases, must ask to verify your identity before responding to any of these requests:

  • Right of access. You have a right of access to your Personal Information. In this regard, you have the right, among other things, to:
  • Be informed of the Personal Information that the Group holds about you;
  • Receive computerized Personal Information in the form of a written and intelligible transcript;
  • Receive communication of the Personal Information and a copy of it; and
  • Consult your Personal Information free of charge.
  • Right to rectification. You have a right to rectify your Personal Information. In this regard, you have the right, among other things, to:
  • Request correction, modification or updating of inaccurate, incomplete or ambiguous Personal Information;
  • Request deletion, correction, modification or updating of any Personal Information whose collection, disclosure or retention was not authorized by law;
  • Request deletion, correction, modification or updating of any outdated or unjustified Personal Information; and
  • Request to formulate written comments and have them added to your Personal Information or, as the case may be, to your file.
  • Possibility of withdrawing consent. Within the limits provided by law and your contractual obligations, you may withdraw your consent to uses or disclosures of Personal Information.
  • Right to file a complaint. You have the right to file a complaint with the Privacy Officer;
  • Questions. You may also contact the Privacy Officer with any questions relating to this Policy.

Security measures

The Group has implemented measures aimed at adequately protecting the confidentiality and security of your Personal Information, including:

  • Administrative measures. The adoption of a series of measures, policies and procedures that, in particular:
  • Govern access, disclosure, retention and depersonalization, including the destruction or anonymization of Personal Information;
  • Impose contractual obligations on certain third parties aimed at promoting the security of Personal Information communicated to them;
  • Define the roles and responsibilities of employees throughout the life cycle of Personal Information;
  • Establish intervention and response procedures in the event of a privacy incident;
  • Frame the process for requests and complaints relating to the protection and processing of Personal Information.
  • Technical measures. From a technical standpoint, the Group:
  • Uses Secure Sockets Layer (SSL) technology;
  • Implements access limitations preventing employees from accessing Personal Information that is not necessary for the performance of their duties;
  • Uses backup systems;
  • Uses network monitoring software; and
  • Uses a firewall system.

Despite the measures described above, the Group cannot guarantee the absolute security of Personal Information.

Changes to this Privacy Policy

Impact of the change. The Group reserves the right to modify this Policy at any time in accordance with applicable legislation. If you continue to use the Website after the effective date of its new version, your use of the Website will then be governed by that new version of the Policy.

Links to third-party websites

No responsibility regarding third-party sites. The Website may include references or links to websites or services provided and operated by third parties. These third-party websites and services are governed by privacy policies that are entirely separate and independent from ours. The Group therefore assumes no responsibility for the content and activities of these sites. This Policy applies only to this Website.

Applicable laws

Laws of Quebec and Canada. The laws of Canada and Quebec, excluding their conflict of law rules, govern this document and your use of the Website. Your use of the Website may also be subject to other local, provincial, national or international laws.